I was patient, calm, and kind (even when he put me on hold for 10 minutes.) In my persistence, I walked away with $140 back in my pocket. The customer service rep gave me about 15 chances to walk away by saying there was nothing he could do, but I didn't stop. I was once on the phone with a company for a half hour to get a $140 charge overturned. Remind them that you want to have a great customer experience today, and that they have the opportunity to make it happen. Never beg, but now you want to be a bit more forceful. Repeat steps two and three, expressing again your loyalty, and ask if there is anything they can do for you. Companies know you're already uncomfortable - most people will say thank you and hang up. If you're ready to throw in the towel at, "Sorry, there's nothing we can do," think again.
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